The short version: We use your information to provide GlowChat's social features, keep the service secure and improve the experience. We do not sell your personal information, and you can request access to or deletion of your data.
01Information we collect
Information you provide
- Account information: email address, username, date of birth and profile details such as your avatar and bio.
- Communication data: messages, photos and other content you choose to share through the app.
- Payment information: in-app purchases are processed by Google Play. GlowChat does not store your credit card or payment details.
Information collected automatically
- Device information: device model, operating system version and unique device identifiers.
- Usage data: features accessed, app usage patterns and interaction logs.
- Log data: IP address, access times and crash reports.
02How we use your information
We use the information we collect to:
- Provide, maintain and improve GlowChat.
- Create and manage your account.
- Enable matching, messaging, profile browsing, moments and video calls.
- Process in-app purchases and virtual currency transactions.
- Send service-related notifications.
- Detect, prevent and address technical issues and security threats.
- Comply with applicable legal obligations.
03Permissions we request
GlowChat may request the following device permissions:
- Camera: video calls and taking profile photos.
- Microphone: voice and video calls.
- Storage: saving and sharing photos and other media.
- Internet: online features and data synchronization.
You can manage these permissions at any time through your device settings. Denying a permission may limit the related feature.
04Data sharing and disclosure
We do not sell your personal information. We may share information in the following circumstances:
- With other users: profile information such as username, avatar and bio is visible as part of GlowChat's social features.
- With service providers: trusted third parties that help operate the app, such as analytics and cloud hosting providers.
- For legal requirements: where disclosure is required by law, regulation or legal process.
- For safety: when needed to protect users, the public or the integrity of the service.
05Data security
We use appropriate technical and organizational measures designed to protect your personal information, including:
- Encrypted data transmission using HTTPS/TLS.
- Secure data storage practices.
- Regular security assessments.
- Access controls and authentication.
No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
06Retention and your choices
We retain personal information for as long as your account is active or as needed to provide the service. You may contact us to request deletion of your account and associated data.
Your rights
Depending on your location, you may have the right to:
- Access and obtain a copy of your personal data.
- Correct inaccurate personal data.
- Request deletion of your personal data.
- Object to or restrict processing of your data.
- Request data portability.
- Withdraw consent at any time.
07Children's privacy and safety
GlowChat is intended for users aged 18 and above. We do not knowingly collect personal information from children. If we discover that a child has provided personal information, we will promptly delete it.
GlowChat has zero tolerance for child sexual abuse and exploitation content or behavior. Users can report suspicious profiles, conversations or content from the report menu available on user profiles and chat screens.
08Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy in the app or on this page. Your continued use of GlowChat after changes are posted constitutes acceptance of the revised policy.
09Contact us
If you have questions about this Privacy Policy, want to exercise a privacy right or need to report a child safety concern, contact us here: